Dear Customers, TechTonic BD always puts customers first. However, in order
to improve the quality of customer service, timely and faster, some rules and
regulations have to be followed. Respected customers are specially requested to
follow the below mentioned rules carefully before purchasing computer products
from TechTonic BD thank you
All product warranties declared at the time of sale are essentially
warranties provided by the product manufacturer.
The warranty conditions specified by the manufacturer are as follows:
·
TechTonic
BD adheres to the international, domestic and Bangladesh Computer
Society (BCS) warranty policy for each product.
·
Warranty is a service that is an agreement
between the manufacturer or importer and the buyer. Under this contract, the
buyer manufacturer or importer is responsible for repairing or replacing the
goods sold. TechTonic BD provides
full assistance to the customer in obtaining warranty service for purchased
products and TechTonic BD acts
as an intermediary between the customer and the manufacturer or importer.
·
Most of the products imported by TechTonic BD are covered by warranty within
a short period of time and some products are replaced as soon as complaints are
received.
·
All products sold are not warranted. The
warranty is valid only for products for which the parent company has declared a
warranty period.
·
The warranty is 1-3 years depending on the brand
and model of the laptop. But all laptop batteries and adapters warranty are
only 1 year.
·
If a product under warranty is found to be
defective after sale, the defect is rectified by repair and replaced
immediately depending on the type of product.
·
If the product of a particular model is not
suitable for replacement, TechTonic
BD may replace it with an equivalent product of any other brand
currently in stock.
·
A product of a particular model is unrepairable
and if the same or equivalent product is not available in our stock, a better
product of that model can be replaced through depreciation and price
adjustment.
·
If the product of a particular model is not
available to TechTonic BD beyond
repair or replacement, the price may be refunded through sales depreciation
adjustment.
·
TechTonic
BD will not be held responsible if any software or data is damaged or
lost during the use of the product or during the service of TechTonic BD . Note that in this case TechTonic BD will not be
responsible for data recovery or software restoration.
·
The time to return the product after completing
the service work after covering the product warranty of a certain model is not
fixed, this time can be from 5-7 days to a maximum of 35-40 days or more;
Because in most cases the parts required for repair have to be specially
imported as there is not enough buffer stock in the country which takes a lot
of time. Consumers are informed that most of the warranty products are not
repaired, the parts that are lost are replaced but in most cases are imported
from abroad.
·
Computer setup and operating system customized
at the time of sale are not covered under warranty.
·
Lifetime Warranty Lifetime warranty shall mean
the provision of warranty service for the product for as long as it is
considered to be a common product in the market. If a product is covered by a
'lifetime' warranty, the customer will receive warranty service if the product
is a common product in the market. If a product is considered as EOL (End of
Life) in the market i.e., if the product becomes obsolete then it will no
longer come under warranty. When the new version of the product is released in
the market, it will not get warranty service with the old version. It should be
noted that in terms of life time warranty, according to BCA's policy, the
customer or buyer can enjoy this service for a maximum of 2 (two) years.
·
TechTonic
BD may charge a fee for any service outside the scope of warranty which
shall be effective subject to the consent of the purchaser.
·
In the case of service warranty, if any parts
are required to be changed or added, then the buyer will normally collect it at
his own responsibility or can collect it through TechTonic BD subject to payment of advance
price with the consent of the buyer.
·
TechTonic
BD shall not be liable if any problem is detected in the product or any
new problem is created during the free software or hardware tuning provided by TechTonic BD during or after the
warranty period.
·
For a warranty claim due to dead pixels on the
monitor, a minimum of 3 or more dead pixels must be visible.
·
It is compulsory for the buyer to bring the
product box with him during the warranty claim of the product.
In which cases the warranty will not be valid or may be conditional
·
Defects caused by careless use such as
water-soaking, breakage, burns, injuries, deep scratches, etc. are not covered
by the warranty.
·
If the serial or serial sticker of a product is
partially or completely removed, removed or damaged for any reason, the product
will no longer be covered by the warranty.
·
If the motherboard, graphics card and RAM have
fungus or rust and any deep scratches or scratches on the motherboard, the
graphics card or RAM will not be covered by the warranty.
·
The product will not be covered by warranty if
one or more pins are found to be completely or partially broken, bent or
deformed in case of motherboard and processor.
·
Since TechTonic BD . The laptop, desktop or any product does not apply any
kind of password or security code at the time of delivery, so the buyer has to
bear the full responsibility of the BIOS password on the laptop, desktop or any
other device. It will not be covered under warranty.
·
Removing the Apple Mac Book's own operating
system will void the product's warranty.
·
Parts like printer cartridge, toner, head,
roller, drum, element cover etc. are out of warranty.
·
The use of ink, ink cartridges or toner
cartridges other than the ink, ink cartridges or toner cartridges specified by
the manufacturer in relation to the warranty of the printer will not be covered
by the warranty.
·
For certain models of combo keyboard-mouse (all
keyboard-mouse bundles sold together) damage to either the keyboard or mouse
requires the complete combo set (accessories) to be presented for warranty.
Only keyboard or mouse presented separately for warranty will not be
acceptable.
·
Power adapters for printers, scanners, routers,
switches, access points, TV cards, etc. and similar products are not covered
under warranty.
·
If more than 2 months have passed in the
warranty or service department after the warranty of a particular product, the
company will not bear the responsibility of the product.
·
If the warranty receipt paper of a specific
product is lost, the product must be accepted subject to the purchase receipt
and appropriate proof.
The following is the e-mail address for any warranty related
queries or complaints