TechTonic BD Product Return & Refund Policy:
·
In
the case of purchasing products from the shop, you must check and buy in front
of the salesperson at the shop. Later problems will be covered under the
warranty if the product has a warranty.
·
In
the case of online orders, after receiving the delivery of the product, if
there is a manufacturing defect in the product, it should be reported to our
hotline within 24 hours. However, the product must not be scratched and the
product box must be intact otherwise it is not exchangeable.
·
After
receiving the product of the online order from the delivery man, if the box
looks like it is not the product you ordered, then if you open the box and use
the product and destroy the box, the product will not be exchangeable later.
·
Defective
products are exchangeable from our shop. In this case, our experts will observe
the defect in the product and take steps to change it.
·
If
the buyer wishes to exchange or exchange the defective product through the
delivery man, an exchange charge of Rs.200/- will be applicable. Only courier
charges will be applicable for outside Dhaka. If the product is found broken or
burnt/burned after delivery, the buyer shall bear the full responsibility of
the product.
·
The
product is not refundable or exchangeable if the product is not supported by
your particular device or you are no longer willing to buy it after receiving
the product from the delivery staff as per the description on TechTonic BD’s website.
·
Any
kind of software/software license is not returnable or refundable after
purchase.
·
Refunds
may take 3 to 10 working days after product returns or acceptable reasons, and
longer for online payments.
·
Refund
charges are applicable for all types of mobile financial services / online
gateway / POS payment refunds.
·
In
the case of courier, the buyer must not accept the product from the courier if
the product is broken or the packet is torn. If the product is damaged in
courier, the buyer will accept it at his own responsibility and no complaint
will be accepted later in this regard.
·
If
the esteemed customer has received any kind of cashback at the time of payment,
then the amount equal to the cashback will be deducted while making the refund.